Insurance Workbench

Gemini Systems' Insurance Workbench, powered by the IBM WebSphere Portal, enables a more cost efficient and collaborative relationship between carriers, insurance agents, and underwriters. Accessible through the Internet and mobile devices, Insurance Workbench provides a single point of entry with a single sign-on to the information and tools which agents and underwriters need in order to deliver superior service. Insurance Workbench integrates the applications used by agents, as well as applications from affinity groups, worksite marketing, banks, and call centers.

Seamless integration with legacy systems and outside data sources combined with built-in intelligent workflows allows you to optimize and enhance policy administration processes, grow the business and maintain agents' loyalty. In addition, the Insurance Workbench can be customized and personalized for multiple roles to provide everyone with access to relevant information.

Solution Highlights Benefits

Straight-through processing of claims/forms

Automated exception handling
  • Less paper handling leading to increased productivity.
  • Reduced time for risk underwriting.
  • Improved underwriting consistency and data accuracy.
  • Fewer paper or fax-based communications.  
  • Faster processing and approval times.
  • Strengthened controls through audit trails and role-based security.
  • Improved customer service.
  • Increased agent satisfaction and loyalty.
Information consolidation from outside sources (e.g. driving records, medical reports, credit scores)
  • No need to transfer data between systems or to reenter the data multiple times.
  • With information at hand, underwriters are able to respond to agents' inquires more efficiently.
Seamless integration with multiple applications running on disparate platforms
  • Easy access to information.
  • Increased agent loyalty and revenues.
Access from any mobile device (e.g., BlackBerry, PDA)
  • Agents and underwriters are able to access any information at any time, from anywhere.
  • Faster response to customers.
Single login to access multiple applications
  • No need to memorize numerous logins or carry cards with passwords.
Commission reports accessible anytime
  • Happier and more loyal agents.
  • Accurate audit trails.
  • Fewer phone calls and emails to customer representatives.

Why Gemini Systems?

Gemini Systems understands that each insurance carrier has unique challenges in achieving a competitive advantage. Therefore, we are committed to building the Insurance Workbench that best supports business, human factors, and IT needs of your organization. We start with the IBM WebSphere Portal Server and proprietary Gemini Systems technology. Then, we engage your business users into a collaborative process of defining the requirements and designing the Insurance Workbench that is truly yours. Yours because it is perfectly aligned with the way you do business. Yours because it is, in a very real sense, technology designed by you.

Learn More

For more information about Insurance Workbench and Gemini Systems please contact us.